Support
User Manuals and Spec Sheets
Answers to many commonly asked questions can be found in the User Manual for your appropriate system.
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Data sheets contain product specifications and dimensions, pictures, and detailed diagrams.
Community
Please take advantage of the growing knowledge base shared on various online collaboration platforms:
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The SpikeGLX Github, run by Bill Karsh
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The Open Ephys Github, run by Josh Siegle
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The GitHub Wiki, curated by Nick Steinmetz.
Training Courses
New users are encouraged to attend one of the regularly organized user workshops or training courses prior to using the probes.
Courses are currently offered by the Allen Institute and University College London through a grant by the Wellcome Trust and generously supported by the Sainsbury-Wellcome Centre.
Soldering Assistance
User soldering failures are one of the most common sources of noise in Neuropixels usage.
Please view this how-to article on proper soldering technique (article courtesy of Bill Karsh).
Design Files
If you want to make modifications to a Neuropixels product and would like to download the design file, you can do so here. The dimensions of metal and silicon capped probes can also be found in their respective data sheets (see above section).
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​Open source design files can be found below:
Product Issues
In the unfortunate event that a Neuropixels component is defective and/or non-functional, please go to the Slack channel and ask help from the community. In case the problem persists you can contact neuropixels.info@imec.be.
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Imec will then contact you and discuss a suitable remedy and process to make sure that you have functional Neuropixels hardware.
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Please wait until an imec Neuropixels representative contacts the person who placed the order, and please correspond ONLY with the designated person from imec who reaches out to you.
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This will be the fastest and most efficient mechanism for you to resolve issues with your Neuropixels parts.
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Please do not contact imec directly at any of the generic imec email contact information addresses.